FAQs

If you have any other questions or concerns, please feel free to reach out to us at leblanc.customerservice@gmail.com.

ORDERS & RETURNS

1. What's my order status?

To lookup the status of your order, click here! If you need further assistance, please please contact us at leblanc.customerservice@gmail.com.

2. How do I cancel my order?

We accept order cancellations before products are shipped. If you need to cancel an order, please contact us at leblanc.customerservice@gmail.com.

3. Can I exchange my order/address?

Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email at leblanc.customerservice@gmail.com with the new info before the parcel is shipped.

4. Will I be charged for duties & taxes?

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

5. Why are some items missing from the delivery?

During peak seasons, some items may be temporarily out of stock due to high demand. If this occurs, we will split your order into multiple parcels and ship the available items first. You will be notified via email about any out-of-stock items, and we will dispatch the remaining items as soon as they are restocked.

6. How do I return or exchange an item?

We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 14 days of delivery, provided that all tags are attached and the items are in their original packaging.

7. When will I receive my refund?

Once we receive the return parcel, please allow up to 10 days for us to process the refund. We will notify you via email as soon as the refund has been issued.

SHIPPING & TRACKING

1. Do you ship internationally?

We are delighted to provide FREE worldwide shipping to most countries for orders over USD 150 (excluding taxes, duties, and international processing fees). To find out the specific shipping costs for your location, please refer to the shipping information provided on our website or please contact us at leblanc.customerservice@gmail.com for further help.

2. How long will it take to get my order?

The delivery time for your order may vary depending on your location, ranging from 5 to 30 days. For more specific information regarding the estimated delivery time for your area, please refer to the shipping details provided on our website.

3. How do I track my order?

You will receive an email containing tracking information once your parcel has been dispatched. If you have not received the email, please contact us at leblanc.customerservice@gmail.com to check the status of your package.

4. Why is my order not arriving within the estimated timeframe?

We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. LEBLANC cannot be held responsible for conditions beyond our control such as delivery delays etc.

PAYMENT & PROMOTION

1. Why did my payment fail or get rejected?

Please ensure that you have entered your card and account information correctly. If you are still experiencing issues, we recommend contacting your issuing bank for further assistance. Alternatively, you can reach out to us at leblanc.customerservice@gmail.com for further support.

2. What payment options do you accept?

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with PayPal, Google Pay, or Apple Pay.

3. LEBLANC Promotion

Stay informed about exclusive deals and promotions by subscribing to our LEBLANC Insider List (located in the website footer) and following us on Instagram at @leblanc.official.jp.